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  e3works inc. :: Graphics Tablet FAQ

Graphics Tablet FAQ
 

If you do not find the information you are searching for,
please send us an email to Technical Support.


Generally the pen and tablet are easy to setup and use. However, if the pen and tablet do not work properly with your system or software application, the checklist and solutions discussed below will help you resolve most difficulties.

General Problems
1. When you turn on your computer, the LED on the tablet is not on.
2. You already install the tablet driver software, but the screen cursor does not respond at all to the pen movements on the tablet.
3. After you use the pen tip to click anywhere, the LED still shows red (not green) when the pen is within the reading range of the tablet. That is to say you can not turn on the pen.
4. When you want to turn on the pen by clicking the pen tip, the pen also make a selection or action on the screen (for example, select a icon).


Problems in Windows
1. You do not press the pen tip to the tablet, but the pen continues to select everything or draw.
2. The screen cursor responds to the pen movements sometimes, but not always.
3. Clicking or double-clicking is difficult to work.
4. You feel the pen tip is too hard to draw.
5. The system pointer is too sensitive or not sensitive enough to the pen motion, while working under Windows.
6. The button functions of the pen are not correct.
7. The beginning of strokes is not correct when drawing.
8. When drawing on the tablet, the image on the screen appears stretched.


Problems in Mac
1. The pen works on the tablet like a mouse.
2. The system pointer is too sensitive or not sensitive enough to the pen motion, while working under Mac.
3. You do not press the pen tip to the tablet, but the pen continues to select everything or draw.
4. The system pointer responds to the pen movements on the tablet sometimes, but not always.
5. Clicking or double-clicking is difficult to work.
6. You feel the pen tip is too hard to draw.
7. The button functions of the pen are not correct.
8. When drawing on the tablet, the image on the screen appears stretched.


Problem:When you turn on your computer, the LED on the tablet is not on.
Solution:
Verify the USB connector of the tablet are properly connected to an available USB port. Make sure the USB port is available.


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Problem: You already install the tablet driver software, but the screen cursor does not respond at all to the pen movements on the tablet.


Solution:

1.
Verify that the LED on the tablet is on.

2.
Verify the USB connector of the tablet are properly connected to an available USB port.

3.
Make sure the USB port is available.

4.
For Windows, please refer to the section ?Installing the Tablet for Windows to install the tablet for Windows.

5.
Make sure that you have properly installed the battery into the pen. Take off the battery from the pen and reinstall it back properly.

6.
Make sure you already turn on the pen. Use the pen tip to click anywhere to turn on the pen.

7.
If you have already used the battery inside the pen for a long time, please replace a new battery.


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Problem: After you use the pen tip to click anywhere, the LED still shows red (not green) when the pen is within the reading range of the tablet. That is to say you can not turn on the pen.

Solution:

1.
Make sure that you have properly installed the battery into the pen. Take off the battery from the pen and reinstall it back properly.

2.
The battery inside the pen may be running low. Please replace the battery.


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Problem: When you want to turn on the pen by clicking the pen tip, the pen also make a selection or action on the screen (for example, select a icon).


Solution:


To turn on the pen, use the pen tip to quickly click (i.e. to quickly press and release) within the active area. If you still have this problem or want to click slowly, click out of the active area to turn on the pen.


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Problem: You do not press the pen tip to the tablet, but the pen continues to select everything or draw.

Solution:


Please refer to the section ?Customizing the Pen and Tablet in Windows to adjust the tip feel.


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Problem: The screen cursor responds to the pen movements sometimes, but not always.

Solution:


Check to see if the tracking area is set for the full active area within the transparent overlay.


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Problem: Clicking or double-clicking is difficult to work.

Solution:

1.
Open the Mouse icon from Control Panel window. Make sure that the double-click speed is not set too fast.

2.
In Windows, open the Tablet icon from Control Panel window. In the Tip Feel tab, adjust the Click Pressure slider to a softer setting. In the Response tab, adjust the Double-click Speed and Area sliders. A slower Speed or a larger Area setting can make double-clicking easier with pen tip.



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Problem: You feel the pen tip is too hard to draw.

Solution:


In Windows, open the Tablet icon from Control Panel window. In the Tip Feel tab, adjust the Click Pressure slider to a softer setting and adjust the Pressure Sensitivity slider to a softer setting.


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Problem: The system pointer is too sensitive or not sensitive enough to the pen motion, while working under Windows.


Solution:


If you are in absolute mode, you may adjust the response speed by adjusting the size of the tracking area. If you are in relative mode, you need to adjust the Sensitivity setting.


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Problem: The button functions of the pen are not correct.

Solution:

1.
Open the Mouse icon from Windows Control Panel. Make sure that the mouse is configured for right-handed operation.

2.
In Windows, open the Tablet icon from Control Panel window. In the Buttons tab, Check the button function settings.



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Problem: The beginning of strokes is not correct when drawing.


Solution:


In the Response tab of the Tablet dialog box, a larger Area setting of Double-click may affect the beginning of strokes when drawing. Please try a smaller Area setting of Double-click. You also can use the barrel button for double-clicking.


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Problem: When drawing on the tablet, the image on the screen appears stretched.

Solution:


In the Tracking tab of the Tablet dialog box, select the Preserve Aspect Ratio check box.


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Problem: The pen works on the tablet like a mouse.

Solution:


Please install the tablet driver software and restart your system.


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Problem: The system pointer is too sensitive or not sensitive enough to the pen motion, while working under Mac.


Solution:


If you are in Tablet mode, you may adjust the response speed by adjusting the size of the tracking area. If you are in Mouse mode, you need to adjust the Mouse Tracking setting.


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Problem: You do not press the pen tip to the tablet, but the pen continues to select everything or draw.


Solution:


Please refer to the section ?Customizing the Pen and Tablet in Mac to adjust the tip feel.


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Problem: The system pointer responds to the pen movements on the tablet sometimes, but not always.

Solution:


Check to see if the tracking area is set for the full active area within the transparent overlay. The tracking area is defined through the Tablet control panel.


TOP


Problem: Clicking or double-clicking is difficult to work.

Solution:


1.
Open the Mouse icon from the Control Panels. Make sure that the double-click speed is not set too fast.


2.
Select the Tip Feel item of the Functions pop-up menu in the Tablet control panel. The Tip Feel Setup dialog box will appear. Then adjust the Click Pressure slider to a softer setting.


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Problem: You feel the pen tip is too hard to draw.

Solution:


Select the Tip Feel item of the Functions pop-up menu in the Tablet control panel. The Tip Feel Setup dialog box will appear. Adjust the Click Pressure slider to a softer setting and adjust the Pressure Sensitivity slider to a softer setting.


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Problem: The button functions of the pen are not correct.

Solution:


Select the Button item of the Functions pop-up menu in the Tablet control panel. The Button Setup dialog box will appear. Then check the button function settings.


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Problem: When drawing on the tablet, the image on the screen appears stretched.

Solution:


Open the Tablet control panel. Select the Tracking item of Functions pop-up menu. Then select the Preserve Aspect check box.



 
 
 



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